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Terms of service

 

Terms of Service

These Terms of Service (hereinafter referred to as the “Terms”) set forth the conditions for use of the services (the “Service”) provided on this website (chariandco.jp) by Bicycle&Co., Ltd. (hereinafter referred to as the “Company”).
Customers who use the Service (hereinafter referred to as “Customers”) shall use the Service in accordance with these Terms.

Article 1 (Application)

These Terms shall apply to all relationships relating to the use of the Service between the Customer and the Company.

Article 2 (User Registration)

  1. User registration shall be completed when an applicant applies for registration in the manner prescribed by the Company and the Company approves such application.
    The Company may refuse to approve an application for user registration if it determines that the applicant falls under any of the following circumstances, and the Company shall have no obligation to disclose the reasons:

    • If false information is provided in the registration application

    • If an already registered Customer applies for duplicate registration

    • If the applicant previously violated these Terms and is applying for re-registration

    • If the Company otherwise determines that registration is inappropriate

  2. If there are any changes to the registered information, the Customer shall promptly notify the Company of such changes in the manner prescribed by the Company.
    Transactions completed prior to such changes shall be processed based on the information registered before the change.

Article 3 (Management of ID and Password)

  1. Customers shall manage their ID and password for the Service at their own responsibility.

  2. Customers may not transfer or lend their ID or password to any third party under any circumstances.
    If a login is made with an ID and password combination matching the registered information, the Company shall deem it to be use by the registered Customer.

Article 4 (Purchase of Products)

  1. Customers may purchase products handled by the Company through the Service.

  2. Customers wishing to purchase products shall apply in accordance with the procedures separately prescribed by the Company.

  3. A sales contract shall be deemed concluded when the Customer confirms the delivery address and order details, clicks the order confirmation button, and the Company sends an email notifying receipt of the order.

  4. Customers acknowledge in advance that delivery may be delayed or orders may be canceled due to product shortages or other circumstances.

Article 5 (Changes or Cancellation of Orders)

If a Customer wishes to change or cancel an order, they must contact the inquiry desk designated by the Company.
However, depending on shipping status, changes or cancellations may not be possible.
Cancellations after shipment will be treated as returns, even if undelivered, and shipping fees shall be borne by the Customer.

Article 6 (Exchange Due to Product Defects)

Exchanges and other handling of defective products shall be governed by the Company’s return and exchange policy set forth in the “Notation Based on the Act on Specified Commercial Transactions.”

Article 7 (Returns Due to Customer Convenience)

Returns due to Customer convenience shall also be governed by the Company’s return and exchange policy set forth in the “Notation Based on the Act on Specified Commercial Transactions.”

Article 8 (Non-Returnable/Non-Exchangeable Items)

The scope of products that cannot be returned or exchanged shall be as set forth in the “Notation Based on the Act on Specified Commercial Transactions.”

Article 9 (Items Not Meeting Return Conditions)

Handling of items that do not meet return conditions shall be governed by the Company’s return and exchange policy set forth in the “Notation Based on the Act on Specified Commercial Transactions.”

Article 10 (Reshipment of Products)

If a product is returned to the Company due to an incorrect registered address (including failure to notify address changes) or prolonged absence, reshipment will be accepted only within 14 days from the original shipping date.
Shipping costs for reshipment shall be borne by the Customer.

Article 11 (Purchases by Minors)

  1. Minor Customers must obtain consent from a legal guardian.

  2. If a minor falsely claims to have guardian consent, falsely claims to be an adult, or otherwise uses fraudulent means under Article 21 of the Civil Code to appear legally capable, the minor and their legal guardian may not rescind the purchase.

  3. If a Customer who was a minor at the time of use continues to use the Service after reaching adulthood, or fails to respond to the Company’s request for confirmation regarding guardian ratification, such use shall be deemed ratified.

Article 12 (Prohibition of Resale)

  1. The Company strictly prohibits purchases for resale purposes.

  2. If resale causes damage to the Company, the Customer shall compensate the Company for all damages incurred.

  3. The Company makes no guarantees regarding the quality, value, or safety of resold products and shall bear no responsibility for damages arising from their use.

Article 13 (Prohibited Acts)

  1. Customers shall not engage in any of the following acts:

    • Acts violating laws or related to criminal activity

    • Fraud or threats against the Company or third parties

    • Acts contrary to public order and morals

    • Infringement of intellectual property, privacy, portrait rights, reputation, or other rights

    • Sending inappropriate information

    • Interfering with Service operations

    • Unauthorized access

    • Unauthorized use of another Customer’s ID/password

    • Advertising without prior approval

    • Collecting other Customers’ information

    • Causing disadvantage, damage, or discomfort

    • Purchasing for resale purposes

    • Providing benefits to antisocial forces

    • Other acts deemed inappropriate by the Company

  2. If the Company suspects a violation, it may suspend or cancel orders before shipment without disclosing reasons. The Company may contact the Customer’s registered phone number for confirmation.

  3. Customers who cause damage by violating this Article shall compensate for such damage, including reasonable attorney’s fees.

Article 14 (Suspension of Service)

  1. The Company may suspend or interrupt the Service without prior notice in cases such as system maintenance, force majeure, system failure, legal restrictions, or other operational/technical reasons.

  2. The Company shall not be liable for any damages arising from such suspension or interruption.

Article 15 (Restriction of Use / Deregistration)

  1. The Company may restrict use or cancel registration without notice if:

    • The Customer violates these Terms

    • False registration information is discovered

    • Payment is not made or delayed

    • Credit card usage is suspended

    • Contact information becomes invalid

    • The Company deems use inappropriate

  2. The Company shall not be liable for damages resulting from such actions.

Article 16 (Intellectual Property Rights)

All intellectual property rights relating to content provided through the Service belong to the Company.
Customers may not reproduce, modify, distribute, sell, or otherwise use such content without prior written consent.

Article 17 (Compensation for Damages)

Customers shall immediately compensate the Company for any damages (including attorney’s fees) caused by violation of these Terms.

Article 18 (Handling of Personal Information)

  1. Personal information shall be handled in accordance with the Company’s separately established Privacy Policy.

  2. The Company may use collected information as necessary for operation and improvement of the Service.

  3. The Company may use and disclose anonymized statistical data without objection from Customers.

Article 19 (Changes to Service)

The Company may change or discontinue the Service without notice and shall not be liable for resulting damages.

Article 20 (Amendments to Terms)

  1. The Company may revise these Terms at its discretion.

  2. Changes will be notified by methods deemed appropriate, including posting on the website.

  3. Continued use after notification constitutes agreement to the revised Terms.

Article 21 (Notices)

Notices between Customers and the Company shall be made by methods prescribed by the Company.

Article 22 (Prohibition of Assignment)

Customers may not assign or pledge contractual status or rights/obligations without prior written consent of the Company.

Article 23 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by Japanese law.

  2. Any disputes shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s head office location.

Article 24 (Response to Customer Harassment)

The Company strives to maintain a safe environment for Customers and staff.
The following acts may constitute customer harassment and may result in refusal of service:

  • Violent, threatening, or intimidating behavior

  • Defamation or insulting remarks

  • Excessive or unreasonable demands

  • Prolonged detention, excessive calls, or after-hours contact

  • Privacy violations or sexual harassment

The Company prioritizes staff safety and may terminate transactions in serious cases.
Calls may be recorded for prevention and accurate record-keeping.

We appreciate your understanding and cooperation in maintaining a respectful relationship.

Supplementary Provision

Established on December 1, 2025